Frequently Asked Questions

We have written down answers to some of the frequently asked questions. But, if you still have any queries, feel free to ping us on chat.

• What is your return and exchange policy?

  We offer a hassle-free 7-day return and exchange policy. If you're not completely satisfied with your purchase, you can return it within 7 days of delivery for a full refund or exchange. Items must be unused and in their original packaging with all tags attached. For hygiene reasons, certain items like undergarments and swimwear cannot be returned unless defective. Once we receive your return, we'll process your refund within 5-7 business days. Exchanges will be shipped as soon as we receive and process your returned item.

• Is my payment information secure?

  Yes, your payment information is completely secure. We use industry-standard SSL encryption technology to protect your sensitive data. We partner with trusted payment processors like Stripe and PayPal who maintain PCI DSS compliance. We never store your complete credit card information on our servers. All transactions are processed through secure, encrypted connections, and we regularly update our security protocols to protect against emerging threats. You can shop with confidence knowing that your financial information is protected.

• Do you offer international shipping?

  Yes, we ship to most countries worldwide. International shipping rates vary by destination and package weight. Delivery typically takes 7-14 business days for standard shipping and 3-5 business days for express shipping. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the recipient. We provide accurate customs declarations for all international shipments. You can view specific shipping rates for your country during checkout.

• How can I track my order?

  You can easily track your order in several ways: 1) Log into your account and view your order status in the 'Order History' section, 2) Click the tracking link in your shipping confirmation email, or 3) Contact our customer service team with your order number. Once your order ships, you'll receive an email with your tracking number and carrier information. Our system provides real-time updates on your package's location and estimated delivery date. For international orders, you can track your package through both our local carrier and the destination country's postal service.